Shipping policy

Last updated: July 25, 2026

We know you're excited to receive your CaratStreet order, so here's what to expect.

Processing Time

In-stock items are typically processed and shipped within 2-5 business days of your order being placed. Custom, engraved, or resized items require additional production time; estimated timelines are noted on the product page and will be confirmed by our team after you order.

Shipping Methods & Costs

We offer free, insured shipping on all orders. Because our products are high-value, every shipment is fully insured and requires a signature upon delivery. We do not ship to P.O. boxes for this reason.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's progress.

International Shipping

If international shipping is available at checkout, please note that international orders may be subject to customs duties, taxes, and import fees charged by the destination country. These charges are the responsibility of the recipient and are not included in our prices or shipping costs.

Lost, Stolen, or Damaged Shipments

All shipments are insured. If your order is lost, stolen, or arrives damaged, contact us at service@caratstreet.com within 48 hours of the expected or actual delivery date so we can file a claim and arrange a replacement or refund.

Delivery Delays

While we work with trusted couriers, delivery timeframes are estimates and not guaranteed. Weather, customs processing, and other events outside our control may occasionally cause delays.

Contact

Questions about your shipment? Email us at service@caratstreet.com or call +1 219-318-0499.