Refund policy
Last updated: July 25, 2026
We want you to love your CaratStreet purchase. If something isn't right, here's how our returns and refunds process works.
Return Window
You may return most items within 30 days of the delivery date for a refund or exchange, provided the conditions below are met.
Condition of Returned Items
To be eligible for a return, items must be:
- Unworn, unused, and in the same condition you received them
- In their original packaging, including any presentation box
- Accompanied by the original grading certificate (e.g. GIA, IGI), if one was provided
- Accompanied by proof of purchase (order number or receipt)
How to Start a Return
Contact us at service@caratstreet.com with your order number and the reason for return. We will provide return instructions and a return shipping address. Please do not send items back without first contacting us, as unauthorized returns may not be accepted.
Return Shipping
Because our pieces are high value, we require all returns to be sent using an insured, trackable shipping method. Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or was shipped in error, in which case we will cover return shipping.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged, except in the case of a manufacturing defect:
- Custom-made or bespoke pieces created to your specifications
- Items that have been engraved
- Rings that have been resized
- Earrings, for hygiene reasons, once removed from sealed packaging
- Gift cards
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5-10 business days. Please note that your bank or card issuer may take additional time to post the refund to your account.
Exchanges
If you'd like a different size, metal, or style, contact us at service@caratstreet.com to arrange an exchange. Exchanges are subject to the same condition requirements as returns and to product availability.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will arrange a replacement, repair, or full refund, including return shipping, at no cost to you.
Sale Items
Items purchased on sale or with a promotional discount are eligible for return under the same terms as full-price items unless otherwise stated at the time of purchase.
Contact
Questions about a return or refund? Email us at service@caratstreet.com or call +1 219-318-0499.
